Shipping policy

Shipping Policy

Last Updated: August 2, 2026

Thank you for shopping at Quuja! We are committed to delivering your order accurately, safely, and in a timely manner. Below you will find the details of our shipping practices, options, and terms, modeled after standard shipping carrier guidelines.

1. Order Processing & Handling Time

  • Standard Processing: All orders are processed within 1–2 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • Cut-Off Time: Orders placed before 2:00 PM Mountain Time (MT) on business days will begin processing the same day. Orders placed after this cut-off, or on weekends/holidays, will process on the next business day.

  • Notification: You will receive a secondary notification via email once your order has shipped, containing your tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and delivery destination.

Domestic (U.S.) Shipping

Shipping Method Estimated Delivery Time Starting Rate
Ground Shipping 1 – 5 Business Days $5.99 (or calculated at checkout)
3-Day Select 3 Business Days $12.99 (or calculated at checkout)
2nd Day Air 2 Business Days $19.99 (or calculated at checkout)
Next Day Air Next Business Day (by end of day) $29.99 (or calculated at checkout)

Note: Free standard Ground shipping is available for all domestic orders over $75.00!

European Union (EU) & Rest of World (ROW)

Destination Region Shipping Method Estimated Delivery Time Starting Rate
European Union (EU) Standard International 5 – 10 Business Days $19.99 (or calculated at checkout)
European Union (EU) Express International 2 – 5 Business Days $39.99 (or calculated at checkout)
Rest of World (ROW) Standard International 7 – 20 Business Days $24.99 (or calculated at checkout)
Rest of World (ROW) Express International 3 – 7 Business Days $49.99 (or calculated at checkout)

3. Customs, Duties, and Taxes (International Orders)

For shipments to the European Union (EU) and Rest of World (ROW):

  • Import Duties & Taxes: All international shipments may be subject to customs duties, Value Added Tax (VAT), and administrative fees levied by the destination country upon arrival.

  • Payment Responsibility: Unless explicitly selected as "Duties Paid (DDP)" at checkout, all taxes, custom fees, and duties are the sole responsibility of the recipient.

  • Customs Delays: Quuja is not responsible for delays caused by local customs authorities or clearance processes in destination countries.

4. Delivery Destinations & Restrictions

  • Domestic Shipping: Quuja ships to all 50 U.S. states.

  • P.O. Boxes & APO/FPO Addresses: Standard Ground service can deliver to U.S. physical addresses. If shipping to a P.O. Box or APO/FPO military address, standard postal routing (USPS) will be used automatically.

  • International Restrictions: International delivery is not available for P.O. Box addresses. A physical address and a valid recipient telephone number are required for all EU and ROW shipments.

5. Order Tracking & Status Updates

Once your package has been handed over to our shipping carrier, you will receive an automated shipping confirmation email with a unique tracking number.

  • Please allow 24 hours for tracking updates to populate on the carrier's portal after receiving your tracking link.

  • You can track your package directly through the link provided in your email or by logging into your Quuja account.

6. Delays, Lost, or Damaged Packages

While we partner with top-tier carriers to ensure fast delivery, Quuja is not directly responsible for weather disruptions, carrier delays, or severe environmental events once the parcel leaves our fulfillment center.

Damaged Goods

If your package arrives damaged, please document the damage before opening:

  1. Take clear photos of the damaged box and the contents inside.

  2. Contact our support team within 48 hours of delivery at support@quuja.com.

  3. Save all packaging materials and damaged goods for claim processing.

Lost or Stolen Packages

If your tracking information indicates that your package was delivered, but you have not received it:

  1. Check around your delivery location, front porch, and secondary entryways.

  2. Verify with household members or neighbors.

  3. Wait 24 hours (occasionally carriers mark items delivered slightly early).

  4. Contact support@quuja.com with your order number. We will open an investigation and claim with the shipping service on your behalf.

7. Incorrect Shipping Addresses

Please double-check your shipping address during checkout! Quuja is not liable for orders shipped to an incorrect address provided by the customer.

If you notice an error in your address after placing an order, please contact support@quuja.com immediately. Address updates can only be made if the order has not yet been handed to the shipping carrier.

8. Contact Us

If you have any further questions or concerns regarding our shipping policy, feel free to reach out to us:

  • Address: 1001 S Main St, Kalispell, MT 59901

  • Phone: (816) 314-0570

  • Email: support@quuja.com

  • Customer Support Hours: Monday – Friday, 3:00 PM – 5:00 PM Mountain Time (MT)